In the crazy-beautiful and competitive world of business and products and services and unique offerings, attracting new customers is important of course, BUT the kicker is retaining these existing customers, which is equally essential. Customer loyalty is vital to the long-term success of any business, and...
As the world becomes more and more digital, cybercrime is becoming an increasingly serious threat. With the rise of online shopping, social media, and other online activities, there is more personal and financial information online than ever before, making it easier for these nifty cybercriminals...
Attracting a loyal fan base is essential for any business looking to grow… THRIVE! Without a dedicated fan base, your business is missing out on loyal customers, and positive interaction which leads to positive word-of-mouth referrals which have the tendency for a knock-on effect and...
Let’s face it, customers (including ourselves) expect quick and efficient responses! RESPONSIVENESS is KEY! We are living in a time, where everything is immediate and fast-paced and customers expect instant gratification! If your business doesn’t respond to their enquiries, questions, complaints and reviews promptly, chances are...
As a business owner, you likely understand the importance of engaging with your customers and understanding their needs and wants. But are you truly listening to what they have to say? In today's fast-paced digital world, it's easier than ever for customers to share their thoughts...
In the fast-paced world of business, it’s incredibly easy to get caught up in the everyday hustle and bustle and forget the small things that often make a huge impact on our customers and crew. One of those small things is saying “THANK YOU!” We get...
We have briefly touched on the importance of creating and maintaining your Google Business Profile listing, but now is where we take an in-depth look into the good, the bad and the ugly! We briefly mentioned Google’s MAP PACK. Let’s get into that a little more,...
What is a reputation? It’s the opinion of others about your characteristics and the way in which you conduct yourself, it’s what people say about you when you’re not in the room, and it has an enormous effect on your growth, career, and enhancement in...
What are the most important digital marketing trends we’ll likely see in 2023? Let’s take a look at 5 trends to look out for in 2023. This article will help you to keep your eye on the ball regarding the marketing trends you need to incorporate...
SEO means Search Engine Optimisation! To keep it short and sweet, if your website is optimised well, this in turn optimises your visibility online. You will rank higher on search engine results pages (aka Google), which means that more people will see your website, and...
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